Return and Refund Policy

We are committed to providing high-quality products and a satisfying shopping experience. If you are not fully satisfied with your purchase, our return and refund policy below is designed to ensure a smooth and transparent resolution.

1. Return Policy

1.1 Return Period: Items are eligible for return within 30 days from the date of delivery.

1.2 Item Condition: Returned items must be unused, undamaged, and in their original packaging, including all tags, accessories, and documentation.

1.3 Non-Returnable Items: Customized or personalized items may not qualify for return unless they arrive damaged or with an error caused by us.

1.4 Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

1.5 Inspection: All returned items will be inspected before approval of a refund or replacement.

2. Refund Policy

2.1 Refund Eligibility: Refunds are issued for eligible items returned in acceptable condition according to our inspection standards.

2.2 Refund Method: Approved refunds will be issued back to your original payment method or PayPal.

2.3 Processing Time: Refund processing typically takes 5–10 business days after we receive the returned items.

2.4 Partial Refunds: A partial refund may be issued for items that are returned used, damaged, or missing components.

2.5 Non-Refundable Fees: Shipping fees and handling fees are generally non-refundable unless the return is caused by our error.

3. Exchanges

3.1 Exchange Availability: If you received an incorrect or defective item, we can replace it with the same product at no additional cost.

3.2 Exchange Conditions: Exchange requests must follow the same inspection and eligibility standards as returns.

4. Return & Refund Process

4.1 Step 1: Contact Us
Send a return or refund request to our customer service team at sales@cahomai.com. Please include your order number, photos (if applicable), and a brief description of the issue.

4.2 Step 2: Receive Return Instructions
We will respond with the return address and detailed instructions for securely packaging and shipping your return.

4.3 Step 3: Inspection & Approval
Once your return arrives, our team will inspect the item and notify you of approval, rejection, or partial approval.

4.4 Step 4: Refund or Replacement
Upon approval, we will process your refund or ship your replacement product.

5. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos of the item and packaging. We will provide a replacement or a full refund at no additional cost.

6. Customer Support

If you have any questions about returns, refunds, or exchanges, our support team is here to help:
Email: sales@cahomai.com